FREE SHIPPING ON ORDERS OVER $100 IN THE LOWER 48 STATES
Customer Service: (402) 721-7752 / Contact Us

Shipping & Returns

Shipping

Orders are pulled and packed Monday-Saturday, and shipped within 24 hours when possible. Orders place on the weekends and select holidays are processed on the next business day.

Shipping: US Customers

We ship via the US Postal Service and UPS. Our shipping and handling charges are based on your merchandise order’s total weight. Our starting, minimum shipping and handling charge is $4.99+. If your purchase total is over $100.00 (of qualifying items), shipping is FREE!

Please be aware, however, that some products indicate that additional charges may apply. It will be at Country Traditions discretion to charge additional shipping charges for these items even if the order is over $100.00.

Shipping: International Customers

All prices are in USD. We ship via US Postal Service. Global priority mailers are extremely reliable however they cannot be tracked through the US postal service. Shipments are therefore at buyer’s own risk. We are aware that some international customers are charged customs, duties and taxes. This is beyond our control and we suggest that you research your country’s policies. We understand that packages can be delayed going through customs, so we do our best to see that all rules are followed and your packages arrive at your doorstep as swiftly as possible.


In Store Pick-Up

Any purchase made on our web-store is eligible to be picked up in store, with no shipping fees. Orders are prepared for pick up the next day in store after 1:00 pm, Monday –Friday during normal business hours. Orders placed on Saturday, Sunday and select holidays are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within one week of purchase.


Returns & Exchanges

We hope you’ll love your purchases, but in case you need to make an return/exchange, our policy is simple: Most products may be returned for an exchange or store credit within 30 days of original purchase, if they are unopened and in “like-new” condition. All returned items must include a copy of the receipt, your e-mail address, shipping address and phone number.

  • Country Traditions does not accept returns on “cut” or laundered yardage.
  • Sorry, No returns on Books, Patterns, Embroidery Designs and Publications due to copyright laws.
  • No refunds on shipping charges. Any additional shipping on returns/exchanges will be the responsibility of the customer.
  • All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

Payment, Pricing, & Promotions

We accept the following methods of payment: Visa, MasterCard, Discover, Country Traditions On-line eGift Cards and Merchandise Credits. Please note we do not accept cash, personal checks, or money orders for online purchases. We also do not ship orders C.O.D.

For those of you who prefer to purchase offline, we’ll also gladly process your order by mail, phone, or fax using Visa or Mastercard. When you complete your order in the online shop, you'll receive an order confirmation email, please print your order confirmation email and fax or mail in with your payment.


Secure Shopping

You can shop at www.countrytraditionsonline.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).


For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.countrytraditionsonline.com is registered with the Authorize.Net Verified Merchant Seal program.

Sales Tax Information

We are required by law to collect state sales tax on orders being shipped within the state of Nebraska. Sales tax will be assessed on the total purchase*, including shipping/handing charges. International orders (outside the US) may be subject to custom duties and taxes.

*No sales tax is charged when purchasing Gift Cards. However, Gift Cards used for purchases of items are subject to applicable sales tax.

Copyright

Country Traditions is also a pattern company. The following is our copyright statement valid for any and all Country Traditions patterns: “No part of this pattern may be digitized or reproduced in any form unless given express written consent from Country Traditions. All designs, photographs, and images are protected by federal copyright law. All rights reserved.”

Customer Service

For any additional questions or help moving around our website, please contact Customer Service at